Duhhh
Can't Stop Stupid Calls

Ever got a call where a customer – thawed peas in their clothes dryer – stuck a pen in a pencil sharpener – poached a fish in a dishwasher – who then thinks you can somehow help them? Our contest – for the best “stupid” stories – will award $1,000* to 4 customer service reps.

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Winners Notified

Posted by Julia Ochinero at 7:21 PM on 11.03.08

It was really tough.  But we finally selected our category winners for our contest.

For the “Sounds Like Fiction” category – the entry entitled “But I Like How Light It Is Now” is the winner.

For the “You’ve Got To Be Kidding Me” category – the entry entitled “I Still Have Checks” is the winner.

For the “Vacation Day Earned” category – the entry entitled “Shut Up and Drive” is the winner.

Come back soon – as we’ll be announcing the next phase of this blog. (there might even be another contest!)

 

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Circus Ace

Posted by chartzo at 12:05 AM on 10.06.08

11 votes

Our company helps process order forms for groups wishing to attend the local circus. One school group’s order form had two notes:
*clowns not good for children
*children fear animals
I would like to know what CIRCUS they were hoping to attend.

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Webster’s 911

Posted by chartzo at 12:03 AM on 10.06.08

9 votes

As I was taking a customer’s order for a helmet, she asked, “It is submishable?” I asked her what she meant by “submishable”. She responded, “You know, like can it be put in liquids?”

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Child Services please

Posted by chartzo at 12:00 AM on 10.06.08

18 votes

We do the scheduling for a chiropractor client of ours, and the following conversation took place one Tuesday between a caller and my coworker:
Caller: Hi, my son had an accident last night and broke his arm. I would like to set up an appointment with Dr. L.
EM: Ma’am, Dr. L is a chiropractor.
Caller: I know. I’m a patient of hers.
EM: Ok, well, how old is he?
Caller: 2 1/2
EM: I’m sorry but she doesn’t see children that young.
Caller: Well…what am I supposed to do?
EM: Excuse me?
Caller: You know, like where do I take him?
EM: Perhaps the hospital?

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Contest Rules

We want to recognize your HEROIC efforts. Share your “best” story -- but refrain from using “actual” company or customer names. Our moderator will be reviewing all content before it is publicly posted. Click here for official rules.

About Nuance Care

Our mission is to help businesses better support, communicate with and understand their customers through automated inbound, outbound, caller authentication and analytics solutions. We support over 6 billion care interactions annually. We can help solve a lot of customer interaction challenges, but we just can’t stop the stupid calls. For more information go to www.nuance.com/care/