I work for an airline, and today got a call from a customer wanting a refund. However, he wanted a refund from a competition airline that had gone out of business about 4 months ago! He said that since they were out of business, we had to give him the refund for his reservation through [...]

So it’s a typical day at the travel agency. The phones are ringing off the hook. One of our most common questions is what is my invoice and booking number. Now keep in mind all of them start off by saying: I am looking at the invoice, where is the invoice number and booking number. [...]

(Major Transportation Provider)  Reservations.
A gentleman called to depart from Kirkwood, Mo and wanted to know how far north he could go on the train…no special city.
Since it was the beginning of fall I said, “oh, did you want a trip to see the Call Folors?” ( After talking all day sometimes I say things inside out [...]

While making (travel)  reservations I was having trouble finding seats for a young man…so I asked him if he was flexible? After a long pause I rephrased and asked him if he could travel on a different date? He said ” Oh, I wondered why you wanted to know if I was double jointed.
We both had [...]

it was my second day of training class and i was a bit nervous to take a call . but my trainers assured me that I would be fine. So I got ready to take the call and logged on . When I got my first call I had to put the mic on mute [...]

Near the end of my ten week training class, we had to take live calls for about an hour or so a day. On about the third day of calls, I got a woman who wanted to pre-pay for round-trip travel for two departing the next day from Milwaukee, WI to Minot, ND. When I [...]

One of my first calls as a new hire for (transportation company) back in 1988 came from a no nonsense type and his question was quick and to the point: “What’s the difference between a one way and a round trip?”
I paused a moment and said: “I don’t know but I’d guess a round trip takes twice [...]

I do website support for a major airline. I get a lot of stupid calls but this one takes the cake and eats it too.
A woman was booking a ticket on our website and was at the seat selection section. She called to ask if the window seat was on the outside edge of the [...]