I work as a CSR for a courier company. We pick up, ship, deliver packages and I answer calls regarding the tracking of these packages. I had a customer call in today. She provided me with her tracking number and our driver had done an update of “unable to locate”, which means he/she could not [...]

Just a little background:
I’m a female, with a fairly high-pitched voice (so I’ve been told).
So I work in customer service for a freight company, and I always answer, “Thank you for calling ___Customer Service, this is ____ how may I help you?”
After stating my greeting this morning, a lady answers, ” Hi, I’m calling for [...]

A customer shipping a product from one business to another explained that his shipment was to have billed to the recipient. Instead, the bill went to him. Per the contract he submitted to us, he originally indicated that the bill for the shipment was to be handled by a third party logistics company, but did [...]

So this man calls in and says he wants to track his package because he recieved a death threat and needs to know where this came from because on his package there is no sender info. So I go ok what the tracking number, well i have the same information on my screen but i [...]

I work for a popular freight company in their call center. One day I received a call from a gentleman wanting to schedule a freight pickup.
I took all of his information and then asked for the destination zip code on the shipment. He gave the zip code to me and a list of cities came [...]

We have customers call all the time saying they paid for 3 day shipping and its been a week so they want to know why they haven’t gotten their order yet. It’s clearly stated on the website, that the shipping is AFTER production time which is 2-3 weeks….. WHICH MEANS “Your order will ship to [...]