We have a client who sells knock-off purses over the Internet. One lady called in and asked for the various color options for a particular purse. After listing black, red, white, yellow, brown, leopard, and pink, I was aked, “What’s leopard?” I answered that it was the same print as the coat of the actual [...]

We have a client who sells an all-natural skin cream product. One customer called with a question about application. She asked, “Yeah, I just got your product. I was about to put it on when I saw that it was non-toxic. Does that mean you’re supposed to eat it?” I felt like replying, “Ma’am, Play-doh [...]

The following conversation took place from a customer who had recently purchased our client’s hoodia product:
Customer: Yes, ma’am…I’ve been taking this product for a week, and I’ve only lost 2 ounces. Am I taking enough?
Me: Customer: Ma’am, it’s not a weight loss drug, it’s…
Customer (interrupting): I know! It’s an appetite compressant.

Okay, it’s almost impossible to sum up the greatness of this story in 750 words or less but here it goes.
I work in a call center answering phones for a company that provides internet shopping memberships and discount clubs.
I had a woman call in when I first started working there (I would say it was [...]

One afternoon, a childless couple took along with them their 5-year old adopted son for a shopping at the mall.
In the midst of busy and whirling people inside the mall, the maverick kid went his way off unnoticed by the couple.
All the while, the overly confident couple, just kept hopping from one showroom to the [...]

When I worked for a company that made fleece jackets and such, a customer came in and wanted a refund or repplacement for their jacket. They had ironed and it had “melted.” They knew the company’s policy and knew that even though they had done something idiotic they would get something for free.

About 15 years ago, I was working for a large department store credit card company. We got the dubious honor of having a second area added to our customer base.
These people had the wildest questions!! For example, I had just signed in for the day when I got this call:
Me: Thank you for calling XYZ! [...]

While taking orders for items advertised on TV, I’ve had more than my share of oddballs. One product offered a credit protection and ID theft protection program.
After going through an exhaustive order process including capturing name, address, telephone numbers, credit card numbers, spouse and children’s names, social security numbers, dates of birth, and security questions, [...]

My husband works for Tire Kingdom. He answered the phone the other day saying the name along with his greeting. The voice on the other end said “do you sell tires for cars?”?!?!?!?!?!?!

I work for a student loan agency.
I’ve had both a lady and a guy straight-up fighting with me about whether 1. their loans had actually DEFAULTED and they’d been with the guarantor in REHAB for the past year, or if 2. some MAGICAL MYSTICAL company with AMAZING ABILITIES contacted them with a BETTER PAYMENT PLAN [...]