I sometimes work the graveyard shift. There are very few callers so late, and sometimes I am the only rep on the phones. One night a woman was trying to call for her account balance, and expected to hear it from the voice response unit. She was probably dialing her account number incorrect, or too [...]
Continue Reading…Ever got a call where a customer – thawed peas in their clothes dryer – stuck a pen in a pencil sharpener – poached a fish in a dishwasher – who then thinks you can somehow help them? Our contest – for the best “stupid” stories – will award $1,000* to 4 customer service reps.
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We want to recognize your HEROIC efforts. Share your “best” story -- but refrain from using “actual” company or customer names. Our moderator will be reviewing all content before it is publicly posted. Click here for official rules.
Our mission is to help businesses better support, communicate with and understand their customers through automated inbound, outbound, caller authentication and analytics solutions. We support over 6 billion care interactions annually. We can help solve a lot of customer interaction challenges, but we just can’t stop the stupid calls. For more information go to www.nuance.com/care/
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