Our insurance company prints coverages and information on two sided paper. I get calls from clients frantic because they cant find their coverages or they say that the pages are numbered 1,3 and 5 and they cant find pages 2 and 4. I always have to tell them to take the page and [...]

So im a call center agent at ”X” company and I take cellphone insurance claims, well im also a lead on the floor who walks the floor and takes escalation calls from other agents. This particular day I was walking the floor and took a call from a lady who stated that she was trying to file a [...]

I work for a company where we take claim calls so if your house is on fire or tornadoes,earthquakes, hurricanes. Pretty much any type of claim that is home or car related. Now my story is more crazy then funny but I got a call from a lady who had gotten home from work and [...]

I work for a Third Party Administrator. Meaning, the company I work for “administer’s” a “self-insured ” employer’s group health plan. We don’t sell insurance, we only administer your employer’s health plan according to “their” specifications. “They” pick and choose what “they” want “their” plan to cover, because “self insured” plans can do that. [...]

So I’m selling Health Insurance at one of California’s biggest Health Insurance companies. The sharp people in management decide to throw us into a project where we have to call members and tell them their rates are going up anywhere from 10 to 50 percent.
So I call this one older guy and after letting him [...]

We rarely got snow in Vancouver Washington. But this day, we had about four inches on the ground. I got my first call of the day and answered.
“Thank you for calling (company) Customer service, you have reached (product) customer care, My name is Ian, How may I help you today?”
The gentleman on the line was [...]

While working as a Customer Service Rep for a large health insurance carrier, I received the following call on my first day of being on the phones:
Me: “Thank you for calling Customer Service.” I gave my name & asked for the necessary information to access & verify her account. Then asked, “How may I assist [...]

I work in Customer Service for a mortgage company. A customer called in and starting talking about how her lawn mowing man lost his sunglasses while mowing her lawn. She asked if she had insurance on her mortgage that would cover this. I was at a loss for words. Ummm..try calling your home owner’s insurance [...]