The phone company I work for has a different division for Fiber Optic service, which provides internet, telephone and TV. My department only takes calls for copper wire telephone billing, but many of the calls we receive are misdirected and have to be transferred to the correct department. Amazingly, we don’t have caller ID, our [...]
Continue Reading…Ever got a call where a customer – thawed peas in their clothes dryer – stuck a pen in a pencil sharpener – poached a fish in a dishwasher – who then thinks you can somehow help them? Our contest – for the best “stupid” stories – will award $1,000* to 4 customer service reps.
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Our mission is to help businesses better support, communicate with and understand their customers through automated inbound, outbound, caller authentication and analytics solutions. We support over 6 billion care interactions annually. We can help solve a lot of customer interaction challenges, but we just can’t stop the stupid calls. For more information go to www.nuance.com/care/
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