I take calls from people who need their appliances repaired. They know when they call we are going to send someone to their home or business to repair their appliance. One of the lines in the opening that I ask is..”May I have the phone number where the appliance is located please”? When I get [...]
Continue Reading…Ever got a call where a customer – thawed peas in their clothes dryer – stuck a pen in a pencil sharpener – poached a fish in a dishwasher – who then thinks you can somehow help them? Our contest – for the best “stupid” stories – will award $1,000* to 4 customer service reps.
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Our mission is to help businesses better support, communicate with and understand their customers through automated inbound, outbound, caller authentication and analytics solutions. We support over 6 billion care interactions annually. We can help solve a lot of customer interaction challenges, but we just can’t stop the stupid calls. For more information go to www.nuance.com/care/
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