Duhhh
Can't Stop Stupid Calls

STUPID Entry

Why Me??

Posted by Patches at 6:32 PM on 09.01.08

803 votes

As I was rebooking a reservation for a young lady that was upset because she missed her morning train her mother got on the phone and started yelling at me that I was the person she had talked to earlier and that I was a b…. and that she wanted to talk to my supervisor to file a complaint.

I tried to keep my cool as I explained this was my first call of the day and that it couldn’t have been me and that I was sorry if someone had been rude to her.

She continued swearing and calling me names as she “recognized my voice and didn’t appreciate me lying to her.”

At which point I gladly transfered the call.
Now I had only 8 hours to go to finish my day!!

11 Responses to “Why Me??”


  • I hear that!!

    Posted by Ann Johnson on September 8th, 2008 at 11:19 pm

  • i can’t stand ppl like that

    Posted by Raven on September 12th, 2008 at 9:37 pm

  • Are you sure it wasn’t you??? just kidding :)

    Posted by Sherry on September 14th, 2008 at 2:19 pm

  • you know, because all csr’s sound the same !

    Posted by kenya on September 20th, 2008 at 3:55 pm

  • I think that is it go for people to as qustion before taking steps

    Posted by muosakante on October 4th, 2008 at 11:45 am

  • Been there, started my day like that!

    Posted by Carrie on October 4th, 2008 at 9:02 pm

  • I don’t get why this is winning, it isn’t even well written.

    Posted by Tia on October 7th, 2008 at 9:14 am

  • It’s winning because the author is rallying votes.

    Posted by Jim on October 8th, 2008 at 2:36 pm

  • Of course, they always blame whoever answers the phone. It’s hard not to take it personally and get up, throw the headset, and jog around the building and take an hour break after a call like that!

    Posted by Jeri on October 11th, 2008 at 1:14 am

  • I find it funny is when they hang up on you and they call back and get you again…but i think we all had call like that…if only we could just drop those call

    Posted by denise on October 12th, 2008 at 1:01 am

  • We all sound the same on the phones! RIGHT?!

    Posted by Ali on October 12th, 2008 at 2:23 pm

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About Nuance Care

Our mission is to help businesses better support, communicate with and understand their customers through automated inbound, outbound, caller authentication and analytics solutions. We support over 6 billion care interactions annually. We can help solve a lot of customer interaction challenges, but we just can’t stop the stupid calls. For more information go to www.nuance.com/care/